General
Q: What service do you offer?
A: Just one! Unlike our competitors, IT Procurement isn’t one of many services we offer – it’s the ONLY service we offer. We don’t try to be everything to everyone. We just try to be the best at the one thing we do. We are specialists, and we think we’re pretty good at it. Give us a try!
Q: Who do you sell to?
A: We sell to businesses, government agencies and educational institutions. We’ll need to be able to talk to your IT Department about their requirements.
Q: Who don’t you sell to?
A: We do not currently sell directly to consumers, nor to very small businesses.
Q: What are the top 3 ways you can take away my IT Procurement headaches?
- Save time and money – we spend the time negotiating so you don’t have to.
- We serve your individual needs to make the Procurement process easier for you.
- Superior service is a way of life for us!
Quotes & Pricing
Q: How do I request a quote?
A: You can use our Contact Form or email us directly with your requirements. We aim to respond within a few hours.
Q: What information should I provide when requesting a quote?
A: As much as possible! The more information you can provide, the better the outcome will be. Details that are particularly helpful include any preference on brand or model, budgetary or time constraints, and quantity required. In addition, it helps us to obtain the best price if we know the likelihood of future orders, total numbers for a staged rollout or similar.
Q: How long is a quote valid for?
A: Most quotes are valid for 7 days depending on market conditions and supplier pricing, though validity can vary significantly between different suppliers and vendors. Please double-check pricing with us before placing your order just in case!
Q: Do you offer volume discounts?
A: Yes. We provide competitive pricing and discounts for bulk or regular orders.
Q: How do I place an order?
A: You’ll need to email an Official Purchase Order on your company letterhead.
Q: Do you have a minimum order size?
A: No minimum order is required. Whether you need a single component or a bulk order, we’re happy to help.
Product Availability & Sourcing
Q: Can you source hard-to-find or discontinued products?
A: Absolutely. We specialise in sourcing rare, end-of-life, and hard-to-locate IT goods. Let us know what you need and we’ll do our very best!
Q: What brands do you work with?
A: We source from leading brands like Apple, Cisco, Dell, HP, Lenovo, Microsoft, Panasonic and many more. Please view our Product Sourcing page, or get in touch with your request.
Q: What if I’m not sure which product I need?
A: No problem – our team can help you choose the right solution based on your needs, budget and timeframe.
Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery times range from 1-5 business days, depending on the product and destination. Please advise of any time limits so we can try and work within these. Expedited shipping may be available upon request.
Q: Can you ship direct to my remote location?
A: Yes, usually we can. We have significant experience in Freight & Logistics and will do our very best to ship wherever you need the goods, even if that’s a remote mine site in the middle of Australia!
Q: Will I receive order updates?
A: Absolutely. We provide a personalised service and keep in touch with every customer. We’ll let you know when to expect your delivery or if there are any delays.
Warranty & Support
Q: Do your products come with a warranty?
A: Yes. All products come with a manufacturer’s warranty. We also offer support with warranty claims or RMAs if needed. Please contact us BEFORE returning any goods as the RMA process varies with each Vendor.
Q: What should I do if there’s a problem with my order?
A: Contact us straight away. We’ll work quickly to resolve any issues and ensure you’re taken care of.
Q: Can I return a product?
A: Returns are handled on a case-by-case basis depending on the situation. Contact us within 7 days of delivery for assistance.
Q: What if I still have questions?
A: Contact Us and we’ll be happy to assist you!